Container Deposit Request

Guidelines

Please submit the following attachments along with your refund request letter:

Original Equipment Interchange Receipt (EIR) – for both full and empty containers. A certified true copy issued by the shipping line / terminal / CY is also acceptable.
Original Acknowledgement Receipt (AR).
Request Letter (refer to the template provided) – printed on your company’s official letterhead.
Copy of Bill of Lading (BL).

Instructions for Completing the Request Letter Template

Download Request Letter template
Fill out all required information accurately and print on your official company letterhead.
Include specimen signatures for all authorized representatives (both consignee employees and/or brokerage/broker representatives as applicable).
To ensure clarity and proper documentation, please take note of the following required identification based on the claimant:
1. If the Consignee is claiming directly, please ensure the company ID of the authorized representative is provided.
2. If the Consignee has appointed a Brokerage, please ensure the company ID of the authorized representative under that Brokerage is provided.
3. If the Consignee has appointed an individual Broker, please ensure the valid primary ID of the Broker is provided.
4. In all three scenarios, the Request Letter must explicitly state the situation. It is crucial that the Request Letter and all supporting documents are consistent.

Days: Tuesday and Wednesday
Time: 9:00 AM to 3:00 PM
Requirements:
- Original deposit slip
- Copy of the Billing Statement
- Copy of the Bill of Lading (BL)

Ensure authorized representatives bring the valid IDs cited in the Request Letter.
If there are any changes in authorized representatives, an updated request letter is required.
Incomplete documentation, even if previously received by our staff, will be returned for proper completion, which may delay processing.

Download template

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